Privacy Policy

Introduction

This Privacy Policy (“Policy”) applies to all information that we hold about you.  In this Policy references to “we” “us” “our” “group” mean Scott Cameron trading as SC Relics Guitars through the www.screlics.co.uk website, email address, and social media accounts.  

We are committed to protecting your privacy and complying with the provisions of the Data Protection Act 1998, the General Data Protection Regulation, the Data Protection Act 2018 and any subsequent data protection laws applicable within the jurisdiction of the United Kingdom of Great Britain and Northern Ireland (“Data Protection Legislation”).  We ask that you read this Policy before providing us with any Personal Information.

We are controllers of your personal information as defined within the Data Protection Legislation.

 

This Policy describes how we handle your personal information collected as a result of our provision of services and products to you, or in answering your correspondence.

This Policy should be brought to the attention of other parties who have an interest in your dealings with us and who have given their consent to you to act on their behalf.

Policy amendments

From time to time, it may be necessary for us to change this Policy, so we suggest that you check here periodically.

If, at some time in the future, we wish to use your personal data in ways other than those set out in this Policy, then we will notify you about this and if required by law, we will seek your permission to do so.

IP addresses and cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How we collect your Personal Information

We will collect your information from forms you have completed, notes from conversations via telephone calls, emails and online messenger services, details provided via our websites or social media and information from PayPal and card payment providers.

   

How we use your Personal Information

Our main aim in gathering your personal information is to provide you with a customised service as our customer.

The type of personal information that will collect about you may include your:

name;
postal address;
email address;
contact telephone numbers;
demographic information such as preferences and interests; and
other information relevant to customer surveys and/or offers.

We may collect the following via our websites:

Name, postal address, phone number, IP address, other contact information, online identifier, any information that you may volunteer by completing and submitting forms on our websites and details of your visits to and usage of our website.  

We may use your personal information in the following ways:

providing you with services as customer of our business;
to process sales of goods you have purchased from us;
for internal record keeping;    
to help us develop new products and services to meet customer needs;
to communicate with you;
to bring new products and services to your attention;
where we have a legitimate interest in doing so, such as the protection of our business, and direct marketing; and
to deal with complaints made by you relating to our products and/or services.  

We will rely on the following legal bases for processing your personal and special category information:

Legitimate Interest:

“Legitimate Interests” mean our interests in conducting and managing our business.  We will rely on our legitimate interest in collecting and using your personal information for the reasons set out below:  

to correspond with you, notify you of events or changes to our service or otherwise to fulfil your requests and orders and respond to your queries and requests for information which may include marketing to you;
for our business purposes such as data analysis, audits, to help us better understand our customers and improve our customer engagement in developing new products, enhancing, improving or modifying our websites, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities or for training purposes.  

Legal Reasons:

To meet any applicable legal or regulatory obligations
To comply with law enforcement agencies.

The information we collect about you is used solely for the purposes outlined above.  We will only use it for additional purposes if we have received your prior consent to do so.

Sharing of personal information

We will keep your information confidential at all times and only process it in accordance with this Policy, the Data Protection Legislation and other applicable UK legislation.  However, in certain circumstances we will share your information with:

our employees and contractors for the purpose of providing our service to you and for exercising our legitimate interests;
our insurers, their associated companies and agents for the purpose of insurance and claims administration;
payment card service providers, such as PayPal where you use their services to pay for goods purchased from ourselves.  Please refer to your payment card provider for details of their own privacy policy;
companies who provide a service to you as a direct result of our relationship;
companies which whom we may provide services jointly, and whose logo appears on our products and literature;
our service suppliers, agents, and subcontractors;
courier and postal services;
social media companies so that they can display messages to you about our products and services;
companies that assist us with our marketing activities; and
anyone to whom we transfer our right, assets, liabilities and debts.

Transfer of data outside of the European Economic Area

We may transfer your personal data to a third party in countries outside the UK for further processing in accordance with the purposes set out in this policy. In particular, your personal data may be transferred to our outsourced service providers located abroad, such as email and website providers. In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisational, contractual or other lawful means. Please contact us should you wish to discuss this issue in more detail.

Technical safeguards

We will have in place safeguards through organisational and technical measures to ensure that your personal information is protected from unauthorised use or disclosure.  We ensure that where your data is shared there are procedures and contractual arrangements in place to keep your data confidential.    

Security of your personal data via the internet

The Internet is not a secure medium of communication and we cannot guarantee the security of any information transmitted via the Internet.  However, once received we will take reasonable technical and organisational precautions to prevent the loss, misuse, alteration of, or unauthorised access to your personal data.

Third party links

Our website will contain links to third party sites such as PayPal.  We have no control over these linked sites, which will have their separate privacy and data collection practices, and your privacy will depend on the policy of that site.  You therefore enter these sites at your own risk, and should check the policy for that site.  However, we will seek to protect the integrity of our website, and the links placed on it.  

Monitoring

Please note that if you communicate with us electronically, including by e-mail, telephone or fax, this communication may be randomly monitored or recorded to protect the interests of our business and our customers. This includes maintaining high quality standards, crime detection and/or prevention and to ensure that our management committee and anyone appointed to administer the association on our behalf comply with legal obligations and our policies and procedures (including customer relations practices).

Data Retention

Data is retained for the period necessary in order to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law.  

Your personal information will be retained by us for a period of 7 years from the date of our last correspondence, or your last purchase from us.

Your rights

Whenever we process data using your consent, you have the right to withdraw your consent.

Whenever we process data for our legitimate interests we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data Protection Legislation.  Our legitimate interests do not automatically override your interests and we will not use your information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

You have the right to object to this processing, and if you wish to do so please contact us using the details below.

You also have the following rights under the Data Protection Legislation:

to request a copy of the personal information that we hold on you;
to request that we correct any information if it is found to be incorrect or out of date;
to request that your information is deleted if it is found to be inaccurate or out of date;
to lodge a complaint with the Information Commissioners Office, http://ico.org.uk/

Exercising any of the above rights may mean we cannot continue to provide you with  services to which you would be entitled as a customer of SC Relics Guitars.

Marketing

We will only contact you to tell you about products and services that we feel you will benefit from or may interest you.  

You may unsubscribe to receiving emails or marketing communications at any time by contacting us to update your preferences.  In such circumstances we will continue to send you service related communications which are non-marketing where necessary for the purpose of administration of our services to you.

Contacting us

If you have any questions, wish to exercise any of your rights detailed in this Policy or update your marketing preferences please contact us at using the details below:

Telephone07858519996

Email​​[email protected]

LetterScott Cameron, SC Relics Guitars, 8 McMaster Crescent, Castledawson, Magherafelt, BT45 8AQ, Northern Ireland. 

If you have a complaint or concern about how we use your personal information, please contact us in the first instance and we will attempt to resolve the issue as soon as possible.  You also have the right to lodge a complaint with the Information Commissioners Office at any time.